Help! Customer Service & Size Charts

If you need to drop us a line, use the email above. It’s mostly spam-free!

Need to change a new order?

If you just placed an order and need to change either the items or your address, just drop me a line! If it hasn’t shipped, there’s no problem at all.

Do you ship to the United Kingdom?

Sorry, I can't currently ship to the UK because of the weird new Brexit VAT nonsense. I'm not set up for it.

Hey! How much is shipping?

All our shipping is based on the weight of your order and how fast you want it. Once you’re done shopping, you can choose from different shipping options while you’re checking out. We use USPS First Class and Priority both in the USA and Internationally.

Shipping on a single t-shirt in the U.S.A. starts at $3.49. To Canada, it's $3.99 and up. For the rest of the world, $9.60 and up. It will cost more if you choose a faster option or buy more shirts. USPS Priority and Express options are available.

I offer a $22 flat rate for basic air mail on international packages. (it does not include tracking and isn't the fastest, but I offer it cheaper than the actual postage because I appreciate big orders!)

Want to buy shirts wholesale?

Orders of 24 or more shirts may qualify for wholesale pricing! Drop me an email and we’ll work it out together.

Shipping Times

Shirts typically ship within 4-6 days via U.S. Postal Service, depending on what we have in stock. We make every attempt to get your goodies to you faster than that, but we are often reprinting one or more designs.

Shipping is via USPS Priority Mail & Global First Class Mail from Massachusetts, USA. Shipping within the U.S.A. typically takes 2-4 days.

Customs & traversing oceans can add 1-4 weeks to an international order. If for some reason your order has not arrived after a month, a great place to start is by calling your local post office and checking to see if they have a package on hold for you.

We cannot control what happens after we mail your order, but we are happy to tell you what we know and offer some hints. If an order seems to have legitimately been lost in the mail, we can usually replace it.

Due to customs rules and trouble with previous orders, we currently do not ship to Italy and Mexico. Sorry. It sucks to have to do that.

Exchanges

If you need to exchange your shirt for a different size, within 30 days of receiving it:

+ Please make sure the shirt is undamaged and unwashed. We need to get your shirt back in good condition for a new customer. You wouldn’t want to buy a dirty or smelly shirt, would you?

+ Why is there a time limit? We can't stock everything indefinitely and print in pretty small batches.

+ Please include a note with your name, email, address, and what shirt you’d like in exchange.

+ Exchanges are free, but sadly postage isn’t! Please include $3 for reshipment in North America and $9 for the rest of the world. Cash or money sent via Paypal to paypal@dieselsweeties.com are both awesome.

Return shirts to:
R Stevens / Diesel Sweeties Returns
116 Pleasant St. Unit #214
Easthampton, MA 01027
USA

Did you receive the wrong items?

If we made a mistake and sent you the wrong shirt, by all means, let us know. This rarely happens, but if it does, we want to know about it! Email and let us know what you received versus what you actually ordered. If we made a mistake, we’ll mail you a replacement right away. If not, we can still do an exchange.